Complimentary 24/7 Live Vet Support^*

With myPetPass™, you have 24/7 access to experienced vets online via Live Vet Support at no additional cost. Connect to an Australian-registered vet through your Pet Portal to get help within minutes, via video call or online chat. Whether it’s providing vet advice, getting at-home treatment plans, or confirming if you need to visit a vet in person, you can get help when you need it.

When should I contact Live Vet Support?

Is Archie showing strange symptoms in the middle of the night? Vomiting and not sure if it’s serious or just a funny tummy? For most pet owners, even the smallest sign of illness can feel like an emergency – we know you want to give the best care to your best friend and need expert advice on the spot. Live Vet Support is available when your Vet can’t be: 24 hours a day, 7 days a week, on video call right in your home where your pet is.

Why speak to an online vet?

A quick video call with one of our 5-year+ experienced Vets can take the stress out of not knowing what to do next. Rather than asking Dr. Google, you can simply show the Vet your pet’s symptoms on video and get advice on whether the issue can be managed at home until the vet opens the next day, or in-person treatment is required immediately. 70% of the time, issues you might call Live Vet Support about don’t require a visit to the vet or can be managed at home until the vet opens – saving you on unnecessary stress and after-hours fees. Live Vet Support isn’t a chatbot, just real Vets online to give you peace of mind when you need it.